Refund
Refund Policy
This Nalgene page explains returns, exchanges, and refunds in a store-specific format. This page applies specifically to nalgenet.shop.
What Nalgene customers should know about exceptions
Customers using nalgenet.shop can rely on the following Nalgene guidance about exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
How Nalgene handles order problems
Customers using nalgenet.shop can rely on the following Nalgene guidance about order problems. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
What Nalgene customers should know about support
For purchases made through nalgenet.shop, Nalgene applies the following guidance on support. For return or exchange assistance, contact Support@Nalgenet.shop or 2148375906.
How Nalgene handles eligibility
For Nalgene customers at nalgenet.shop, this section explains eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
Details from Nalgene on refund timing
Customers using nalgenet.shop can rely on the following Nalgene guidance about refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
How Nalgene handles starting a request
Nalgene publishes this starting a request guidance for customers using nalgenet.shop. A return or exchange begins when you, contact us at Support@Nalgenet.shop before sending the item. Once the request is approved, Nalgene will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Nalgene: condition of returns
The following condition of returns guidance applies to the Nalgene storefront at nalgenet.shop. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Merchant Information
Business name: Nalgene
Brand name: Nalgene
Email: Support@Nalgenet.shop
Phone: 2148375906
Physical address: 824 Howard 2 Rd, Louisville, Mississippi, 39339, United States